Welcome to Boating Sale Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium water sports equipment, shipping policies, and more. If you don’t find what you’re looking for, our team of fellow water enthusiasts is always ready to help at [email protected].

About Our Products

What types of water sports equipment do you sell?
We specialize in premium gear for all your aquatic adventures! Our range includes fishing kayaks, canoe paddles, dry bags, bilge pumps, fishing accessories, waterproof electronics, and specialized clothing for water sports. Whether you’re a casual paddler or serious angler, we’ve got the equipment to enhance your experience on the water.
How do I choose the right canoe paddle or kayak accessory?
Our products are carefully selected for quality and performance. For paddles, consider your height and canoe width. For accessories, think about your specific water activities – fishing, touring, or recreational paddling. Need personalized advice? Email our experts who actually use these products themselves!
Are your dry bags and waterproof boxes truly waterproof?
Absolutely! We stand behind our waterproof gear. All our dry bags and waterproof boxes undergo rigorous testing to ensure they keep your valuables safe from water damage, even in challenging conditions. Look for the waterproof rating in each product description.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast! If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

Where do you ship?
We ship globally to water enthusiasts worldwide! The only exceptions are a few remote areas in Asia and other locations where carrier services are limited. Wherever there’s water calling your name, we’ll help get your gear there.
What are my shipping options?

We offer two reliable shipping methods:

1. Standard Shipping (10-15 Business Days)
– Handled by premium carriers: DHL or FedEx
– Flat rate shipping fee: $12.95
– Includes package tracking and insurance

2. Free Shipping (15-25 Business Days)
– Available on orders over $50
– Handled by EMS (global postal service)
– Basic tracking available

How long does order processing take?
We’re quick but thorough! Each order takes 1-2 business days to process as we personally inspect every item before shipping. You’ll receive tracking information the moment your adventure gear leaves our dock in Tucson.
Can I track my order?
Yes! Standard shipping includes full tracking, while free shipping offers basic tracking. We’ll email you tracking information as soon as your order ships so you can follow your gear’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your fishing kayak, canoe paddle, or waterproof gear. If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Your perfect day on the water starts with quality equipment you love!
How do I return an item?
Simply contact us at [email protected] within 15 days of receiving your order. We’ll provide return instructions and address. Items must be in original condition with all packaging.
Who pays for return shipping?
For items that are defective or incorrect due to our error, we’ll cover return shipping. For other returns, the customer is responsible for return shipping costs unless otherwise specified.
How long do refunds take?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact & Support

How can I contact customer service?
Our team of water sports enthusiasts is ready to help! Email us at [email protected] – we typically respond faster than a kayak cutting through still morning waters!
What are your business hours?
Our Tucson-based team is available Monday-Friday, 8am-5pm MST. While we may not respond immediately outside these hours, we’ll get back to you as quickly as possible.
Where is your company located?
Our headquarters and warehouse are located at:
1831 Elk Rd Little, Tucson, US 85716
This is where we carefully package all your water sports gear for its journey to you!

Still have questions? We’re here to help make your water adventures unforgettable. Contact us anytime at [email protected].