Returns & Exchanges

Last Updated: [Insert Date]

At Boating Sale Shop, we stand behind our water sports gear like we stand behind our premium bilge pumps and dry bags. If you’re not completely satisfied with your purchase, our hassle-free return policy ensures your shopping experience remains as smooth as gliding through calm waters.

Who Can Return Products?

Our return policy applies to all adventurers who purchased from waterrowinggear.com, except for customers in remote areas we don’t ship to (we’ll let you know if that’s you).

Return Timeframe

You have 15 days from the delivery date to initiate a return for most items. Think of it like testing your new canoe paddle – if it doesn’t feel right after a couple outings, we’ll take it back.

Return Conditions

To qualify for a return, your item must be:

• Unused and in original condition (like when it left our warehouse)
• In original packaging with all tags attached
• Accompanied by proof of purchase

Items showing signs of use or damage may be subject to a restocking fee – we check returns as carefully as we inspect our fishing accessories before shipping.

Step-by-Step Return Process

1. Contact Us within 15 days at [email protected] with your order number
2. Wait for Approval – we’ll respond within 2 business days (faster than our standard shipping!)
3. Package Your Item securely in the original packaging
4. Ship It Back to our Tucson headquarters (we’ll provide the address)
5. Receive Refund once we process your return

Refund Process

Once we receive your return:

• Processing Time: 3-5 business days (about the same time it takes to choose between our fishing kayaks)
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account, similar to how our EMS shipping takes a bit longer than standard options.

Exchanges

Need a different size of clothing accessories or the upgraded version of that fish finder? Here’s how exchanges work:

1. Follow the standard return process above
2. In your email, specify you’d like an exchange and include the new item details
3. We’ll process the exchange once we receive your return

For faster service, you may place a new order and return the original item separately.

Damaged or Wrong Items

If your deck fittings arrived damaged or you received the wrong footrests and controls, contact us immediately at [email protected] with photos of the issue. We’ll rush you a replacement faster than a bilge pump clears water!

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service – treat the package with the same care you’d give your waterproof electronics during transport.